Applies to braxhedge.co and Platform services
This Privacy Policy explains how Braxhedge (“we,” “us,” or “our”) handles personal information when you visit our website, create an account, fund a wallet, allocate into plans, contact support, or otherwise use the Platform. By using the Platform, you acknowledge these practices. If you disagree, please do not use the Platform.
braxhedge.co is owned and operated by Braxhedge. Our office address is 1007 N American Way, Miami, FL 33132. Privacy questions: support@braxhedge.co.
1. Who this policy covers
This Policy applies to website visitors, registered investors, referral participants, and people who contact us by email or through forms. It does not cover third-party websites linked from the Platform. Those sites follow their own privacy practices.
2. Information we collect
We collect information needed to operate accounts, process transactions, verify identity, provide support, and improve Platform clarity and security.
Account and registration data: Name or username, email address, password credentials (stored in protected form), profile details you provide, and communication preferences. By registering you confirm you are at least 18 years old.
Verification data: Information required for email confirmation, KYC, and AML checks, which may include government ID details, address information, date of birth, and related documents you upload. Handling of this data is also guided by our AML/CFT Policy.
Transaction and wallet data: Deposit and withdrawal requests, payment method references, wallet addresses you submit, plan allocations, balances, and related status history.
Support and correspondence: Messages sent to support, including attachments you choose to share. Support data is used to assist you and resolve issues, not for unrelated marketing.
Technical and usage data: IP address, browser type, device information, approximate location derived from IP, pages viewed, and diagnostic logs. Some of this is collected through cookies and similar technologies. See our Cookie Policy.
Referral data: Referral codes or links associated with your account and related reward activity when the affiliate program is used.
3. How we use information
We use personal information to:
- Create and administer accounts and secure login sessions
- Process deposits, allocations, transfers, and withdrawals
- Complete verification, fraud prevention, and compliance reviews
- Provide customer support and service notices
- Operate referral rewards where applicable
- Monitor Platform integrity, diagnose errors, and improve usability
- Meet legal, regulatory, accounting, and audit obligations
We do not sell personal information. We do not use support correspondence for unrelated advertising.
4. Legal bases and legitimate interests
Depending on your location, we process information because it is necessary to perform a contract with you, to comply with legal obligations (including AML/CFT), to protect Platform security, or based on legitimate interests such as preventing fraud and improving service reliability. Where consent is required, we will request it.
5. Sharing and disclosure
We may share information with:
- Service providers who help host infrastructure, process payments, send email, or support identity checks
- Professional advisors under confidentiality obligations
- Authorities, courts, or regulators when legally required or to protect rights and safety
- Parties involved in a business reorganization, subject to appropriate protections
System administrators and support staff may access account information only as needed to operate the Platform or assist you. Vendors are expected to process data under instructions and appropriate safeguards.
6. Retention
We retain personal information for as long as your account is active and as needed for the purposes above. Transaction, verification, and compliance records may be kept for longer periods required by law or risk management, even after an account is closed.
7. Security
We use administrative, technical, and organizational measures designed to protect personal information, including HTTPS/TLS encryption in transit and access controls for staff systems. No method of transmission or storage is completely secure. In the event of a data incident, we will take appropriate steps and notify affected users or authorities when required.
8. International transfers
Braxhedge is based in the United States and may process information in the U.S. or other countries where our providers operate. Where required, we use appropriate transfer safeguards recognized under applicable law.
9. Your rights
Subject to applicable law, you may request access to personal data we hold, correction of inaccurate data, deletion, restriction of processing, or an export of certain data. You may also object to some processing based on legitimate interests.
We may need to verify your identity before fulfilling a request. Some rights are limited where we must retain data for legal, security, or accounting reasons. EU and other regional residents may have additional rights under local law, including the ability to lodge a complaint with a supervisory authority.
To exercise privacy rights, email support@braxhedge.co with the subject line “Privacy Request.”
10. Children’s privacy
The Platform is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have received such information, contact us and we will take appropriate deletion steps.
11. Updates
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective notice where appropriate. Material changes may also be communicated through the Platform or email.